🍰 Event Coordinator/Guest Service Rep – Nothing Bundt Cakes (Cranberry Township, PA)
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Nothing Bundt Cakes – Cranberry is looking for a creative, organized, people-loving Event Coordinator to help us spread joy throughout our community. If you thrive in a fast-paced environment, enjoy building relationships, and love bringing celebrations to life, this role might be the perfect fit. When not working outside the bakery, this person will bring the joy in the bakery as a Joy Creator (Guest Service Rep)!
About the Role
The Event Coordinator is responsible for planning, coordinating, and executing bakery-related events both in-store and off-site. This includes community outreach, vendor events, corporate drop-offs, holiday promotions, and special celebrations. You’ll work closely with our management team to ensure every event reflects our brand’s commitment to warmth, quality, and exceptional guest experience.
You’ll also be trained as a Joy Creator (Guest Service Representative). A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcomed, and you’ll create an environment of generosity, happiness, and joy in your community.Â
Event Coordinator Key Responsibilities
- Coordinate and execute bakery events, including vendor fairs, corporate deliveries, community partnerships, and seasonal promotions
- Serve as the primary point of contact for event partners, ensuring clear communication and a positive experience
- Manage event logistics: setup, product preparation coordination, and on-site representation (Must be flexible for nights and weekends)
- Track event inventory, supplies, and promotional materials
- Assist with marketing efforts such as email outreach, social media content support, and community engagement
- Maintain strong relationships with local businesses, organizations, and repeat partners
- Represent the bakery with professionalism, enthusiasm, and brand knowledge
- Support in-store operations as needed, especially during peak seasons
Joy Creator Accountabilities/Duties:Â
- Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. Â
- Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise. Â
- Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.Â
- Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.Â
- Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.Â
- Replenishes retail merchandise and cake display case to ensure a strong visual presentation.Â
- Assists the Crafter in preparing cake decorations and packaging supplies as needed.Â
- Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. Â
- Maintains a consistent work attendance and punctuality record. Â
Qualifications
- Strong organizational and multitasking skills
- Excellent communication and relationship-building abilities
- Comfortable speaking with customers, vendors, and community partners
- Creative problem solver with a positive, team-oriented attitude
- Ability to work flexible hours, including some weekends or early mornings for events
- Valid driver’s license and reliable transportation
- Prior event coordination, hospitality, or customer service experience is a plus
What We Offer
- A joyful, supportive work environment
- Opportunities to represent a beloved brand in the community
- Employee discounts on our delicious cakes
- Growth opportunities within the bakery
But it gets even better:
- We offer flexible work schedules.
- We’re keeping it casual. T-shirts and sneakers are where it’s at!
- Cake discounts. Yummm!
- This job is fun. It’s literally a piece of cake!
- This is a great place to make new friends!
- You’ll get trained. Not only on crafting cake, but on growing your career.
- We love to celebrate and bring joy to the community
Apply now. Joy is the job! :)
Current Need for Availability: During festival/event season, most take place on the weekends and can have either an early setup, or late teardown, or both! Covering these special projects/events is always a team effort, but you might be asked to pitch in and cover early or late from time to time.Â
For in-bakery coverage as a Joy Creator, the more flexible you are, the better!Â
We request AT LEAST 25-30 hours of weekly availability. We aim to keep in-bakery schedules consistent, but can shift especially during our really busy periods leading up to major holidays! :)
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Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes®.
